Was ServiceMaster hit by ransomware?

ServiceMaster was listed by the Royal ransomware operation (United States), and stolen data was published on the group's leak site. Darkfield tracks this disclosure with the original leak post, screenshot and group context.

Who is the Royal ransomware group?

Royal is a ransomware operator tracked by Darkfield. See the full operator dossier for its known victims, sectors targeted, IOCs and leak-site infrastructure.

What data was leaked in the ServiceMaster breach?

Royal published data attributed to ServiceMaster. Darkfield captured the leak post and a screenshot of the listing.

Ransomware victim disclosure

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ServiceMaster of Minneapolis

listed as ServiceMaster · Claimed by Royal · listed 3 years ago

42m

Age

since listed · data leaked

Status timeline

ListedJan 26, 2023
Data leakeddate unknown

At a glance

Group: Royal
Status: Data leaked
Country: United States
Sector: Business Services
Listed on leak site: Jan 26, 2023

About the victim

AI dossier — public-source company profile

ServiceMaster of Minneapolis is a locally owned franchise of the national ServiceMaster brand, founded in 1993 by community members in Minneapolis, Minnesota. The company employs more than 70 people and provides residential and commercial cleaning and disaster restoration services. It operates under the broader ServiceMaster network, which has been a leader in the cleaning industry for over 50 years.

Industry: Cleaning & Disaster Restoration Services
Address: Minneapolis, Minnesota, United States
Employees: 70
Founded: 1993

Attack summary

Severity: medium — Data has been published by the group, indicating confirmed exfiltration, but the company is a small regional franchise (~70 employees) with no explicit mention of regulated data such as medical or financial records at scale; moderate business and personal data exposure is likely.

The Royal ransomware group claims to have attacked ServiceMaster of Minneapolis and published data, indicating exfiltration of company data with the disclosure status marked as data_published.

medium

Data the group says was taken

AI dossier — extracted from the leak post

Business operational data
Employee records
Customer information

What the group claims

ServiceMaster is a national company that has been a leader in the cleaning industry for more than 50 years. The local franchise in Minneapolis were founded in 1993 by people in the community who wanted to provide the best possible cleaning services to their neighbors. Since then, ServiceMaster of Minneapolis has grown to employee more than 70 people, and has encouraged a culture where your satisfaction comes first.The excellent service we are committed to providing has helped us continue to be leaders in the field of cleaning and disaster restoration for residential and commercial properties.When we come into your home or business, you can rest assured your possessions will be treated with the best care and the cleaning your property receives will be of the highest quality. We can help you get the job done – no matter how big or small, we do it all!

Sources

Victim siteservicemasterclr.com

Source

Indexed 3 years ago

This page surfaces a public ransomware disclosure indexed by Darkfield. Original posts come from the operator's own leak site; we cross-check against ransomware.live, RansomLook and RansomWatch where applicable. Share this URL freely.

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Disclosure context

About Royal

Royal is a financially motivated ransomware group that emerged in November 2022, quickly establishing itself as a significant threat with over 200 documented victims across multiple sectors. The group is believed to operate independently rather than as a ransomware-as-a-service model, though their exact country of origin remains unclear based on publicly available intelligence. Royal primarily gains initial access through phishing campaigns and exploitation of remote desktop protocols, subsequently deploying custom ransomware that encrypts victim files while exfiltrating sensitive data for double extortion tactics. The group has demonstrated a preference for targeting critical infrastructure and public services, with notable attacks against educational institutions, healthcare facilities, and government entities primarily in the United States, though they have also significantly impacted organizations across Germany, the United Kingdom, Canada, and France. Their encryption methodology involves custom-built malware that systematically encrypts files while maintaining persistence on compromised networks. As of recent reporting from federal agencies including CISA and FBI advisories, Royal remains an active threat with ongoing campaigns targeting organizations across their preferred sectors, particularly focusing on entities with limited cybersecurity resources that may be more likely to pay ransom demands. The group has been linked to 211 public disclosures across our corpus. First observed on a leak site on November 4, 2022; most recent post July 19, 2023. The operation is currently inactive.

Timeline of this disclosure

January 26, 2023ServiceMaster listed by Royalon the group's public leak site

Other recent disclosures by Royal

Royal has been linked to 211 public victims on Darkfield. A sample of the most recent:

See the full Royal dossier →

Sector and geography

This disclosure adds to ransomware activity in the Business Services sector, which has 3,796 disclosures indexed across all operators we track. Geographically, ServiceMaster is reported in United States, a country with 11,033 ransomware disclosures in our corpus.

If your organisation is affected

A listing by Royal means ServiceMaster appeared on a ransomware extortion site and data attributed to it has been published. If this is your organisation, or a supplier you depend on, the priority is to confirm the intrusion and contain it before the window to act closes.

Engage your incident-response team and preserve forensic evidence before remediating — do not wipe affected systems first.
Force a password reset and revoke active sessions for exposed accounts; rotate any credentials, API keys or certificates that may have been in the stolen data.
Assess regulatory notification duties (GDPR, NIS2, sector regulators) — many carry a 72-hour reporting clock from awareness.
Report the incident to your national CERT, CISA (United States), as required for your jurisdiction.
Monitor for the data appearing on Royal's leak site and across paste and breach channels, and brief downstream partners who may be exposed through you.

How we know this. Darkfield monitors public ransomware leak sites continuously, archiving every new disclosure and the data later released against the victim. Each entry on this page is sourced from the operator's own publication and cross-checked against complementary OSINT feeds (RansomLook, ransomware.live, RansomWatch). We do not collect or host stolen data — only the metadata, timestamps and screenshots needed to make the public disclosure searchable and accountable. Records here are corrected when the original post is edited, retracted, or merged with another disclosure.