Was Customer Management Systems hit by ransomware?

Customer Management Systems was listed by the Medusa ransomware operation (United States), and stolen data was published on the group's leak site. Darkfield tracks this disclosure with the original leak post, screenshot and group context.

Who is the Medusa ransomware group?

Medusa is a ransomware operator tracked by Darkfield. See the full operator dossier for its known victims, sectors targeted, IOCs and leak-site infrastructure.

What data was leaked in the Customer Management Systems breach?

Medusa published data attributed to Customer Management Systems (~117.91 GB), around 127 employees records. Darkfield captured the leak post and a screenshot of the listing.

Ransomware victim disclosure

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Customer Management Systems

Claimed by Medusa · listed 1 year ago

117.91 GB

Data size

127 employees records

16m

Age

since listed · data leaked

Status timeline

ListedMar 9, 2025
Data leakeddate unknown

At a glance

Group: Medusa
Status: Data leaked
Country: United States
Sector: Technology
Listed on leak site: Mar 9, 2025
Data size: 117.91 GB
Records: 127 employees

About the victim

AI dossier — public-source company profile

Customer Management Systems is a call center service provider founded in 2003, offering professional customer management solutions to product and service companies. Based in Sanford, Florida, the company operates with 127 employees and positions itself as a cost-effective, customer-focused operation.

Industry: Business Process Outsourcing & Call Center Services
Address: 1616 W Airport Blvd, Sanford, Florida, 32773, United States
Employees: 127
Founded: 2003

Attack summary

Severity: high — Confirmed data exfiltration of 117.91 GB from a call center handling customer information; likely contains PII and client data at scale. Data has been published by the threat actor.

Medusa claims to have exfiltrated 117.91 GB of data from Customer Management Systems. The group has published the stolen data, indicating both data theft and likely encryption of systems.

high

Data the group says was taken

AI dossier — extracted from the leak post

Customer records
Call center data
Business operations files
Client information

What the group claims

Customer Management Systems (founded in 2003) introduced a state of the art professional call center with customer focused processes and the capability to serve both product and service providers cost effectively. Customer Management Systems corporate office is located in 1616 W Airport Blvd, Sanford, Florida, 32773, United States and has 127 employees. The total amount of data leakage is 117.91 GB

Sources

Leak posthttp://xfv4jzckytb4g3ckwemcny3ihv4i5p4lqzdpi624cxisu35my5fwi5qd.onion/detail?id=b3bb949384ba72371f0691801aba3e43

Source

Indexed 1 year ago

This page surfaces a public ransomware disclosure indexed by Darkfield. Original posts come from the operator's own leak site; we cross-check against ransomware.live, RansomLook and RansomWatch where applicable. Share this URL freely.

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Disclosure context

About Medusa

Medusa, also known as MedusaLocker, is a financially motivated ransomware group that emerged in November 2022 and has since compromised 568 known victims across multiple countries. The group's origin and specific affiliations remain unclear from publicly available intelligence, though their operational patterns suggest they function as an independent ransomware operation rather than a documented Ransomware-as-a-Service model. Medusa primarily targets organizations in the United States, United Kingdom, Canada, Italy, and Australia, with a focus on business services, healthcare, manufacturing, and technology sectors, employing typical ransomware tactics including data encryption and likely exfiltration for double extortion purposes, though specific technical methodologies and initial access vectors have not been extensively documented in public threat intelligence reports. While the group has maintained a relatively high victim count since its emergence, detailed information about specific notable campaigns, high-profile victims, or major ransom demands has not been widely reported by major cybersecurity firms or law enforcement agencies. As of current intelligence assessments, Medusa appears to remain active in the threat landscape, continuing to target organizations across their established geographic and sectoral preferences. The group has been linked to 635 public disclosures across our corpus. First observed on a leak site on November 15, 2022; most recent post May 5, 2026. The operation is currently active.

Also tracked as: MedusaLocker, MEDUSA LOCKER.

Timeline of this disclosure

March 9, 2025Customer Management Systems listed by Medusaon the group's public leak site

Data size: 117.91 GB
Records: 127 employees

Other recent disclosures by Medusa

Medusa has been linked to 635 public victims on Darkfield. A sample of the most recent:

See the full Medusa dossier →

Sector and geography

This disclosure adds to ransomware activity in the Technology sector, which has 3,549 disclosures indexed across all operators we track. Geographically, Customer Management Systems is reported in United States, a country with 11,033 ransomware disclosures in our corpus.

If your organisation is affected

A listing by Medusa means Customer Management Systems appeared on a ransomware extortion site and data attributed to it has been published. If this is your organisation, or a supplier you depend on, the priority is to confirm the intrusion and contain it before the window to act closes.

Engage your incident-response team and preserve forensic evidence before remediating — do not wipe affected systems first.
Force a password reset and revoke active sessions for exposed accounts; rotate any credentials, API keys or certificates that may have been in the stolen data.
Assess regulatory notification duties (GDPR, NIS2, sector regulators) — many carry a 72-hour reporting clock from awareness.
Report the incident to your national CERT, CISA (United States), as required for your jurisdiction.
Monitor for the data appearing on Medusa's leak site and across paste and breach channels, and brief downstream partners who may be exposed through you.

How we know this. Darkfield monitors public ransomware leak sites continuously, archiving every new disclosure and the data later released against the victim. Each entry on this page is sourced from the operator's own publication and cross-checked against complementary OSINT feeds (RansomLook, ransomware.live, RansomWatch). We do not collect or host stolen data — only the metadata, timestamps and screenshots needed to make the public disclosure searchable and accountable. Records here are corrected when the original post is edited, retracted, or merged with another disclosure.